ITSM Consulting Services

rks.consulting can assist your organisation to go smoothly from theory to best practice in managing your IT organisation utilizing the ITIL/ITSM framework.

The ITL philosophy is specified to fit both large and small IT organisations. Based on our experience we setup a phased approach to meet and exceed your expectations.

rks.consulting can provide your organisation with

  • Persistent ans sustainable ITSM strategy and implementation roadmap
  • IT Service Management Assessment
  • Detailed definitions of ITIL processes tailored to your organisation
  • Defined Roles and Responsibilities
  • Govenance Models (e.g. policies, processes, workflows and templates)
  • Implementation strategies
  • Vendor independent consultancy on ITSM tools
  • Training and Knowledge transfer

IT Service Management Assessment

The first step of the Assessment is designed to perform an objective review of your "as-is" Service Strategy, Service Design, Service Transition and Service Support processes. 

In a second step rks.consulting will assess your self-estimation about as-is processes and the relevance of those processes to your organisation.

The outcome of the assessment will define and prioritize a set of one or more projects that will allow your organization to understand the implications of the ITSM processes to ypur organisation, to improve the quality of your IT services and lower the long-term cost of IT service provision.

IT Service Management Strategy

To meet the needs of your business, you first need to determine your current and future needs.

Based on the analysis results you then define an IT Service Management Strategy to implement solutions that are designed to achieve desired objectives.

rks.consulting will work with your IT Executive Team to examine the key elements of strategy and the choices that should be made to define your future IT Strategy. 

ITSM/ITIL Process Development and Implementation

One size fits all - maybe a good motto for a rock album (Frank Zappa, 1975), but suboptimal to use as a motto for an ITSM process.

Process changes can be challenging to existing departments and individuals as they impose new rules to already established technical and "human" environments.

rks.consulting provides your organisation with effective and efficient processes exactly tailored to your organisation and business needs. We also provide you with an implementation strategy that will help you to manage the "cultural" changes and required technical improvements within you organisation.