ITSM Consulting Services

IT Service maangement is effective and efficient when people, processes and technologies are integrated in a well-designed system.

Based on the Information Technology Infrastructure Library (ITIL), a set of guidelines and guidance developed by the UK's Office of Government Commerce (OGC)

rks.consulting can assist you to setup an integrated framework to deliver IT services within your organisation.   read more->

IT Asset & Configuration Management

The goal of Configuration Management is to maintain a comprehensive and accurate logical representation of the IT environment. This representation, known as the Configuration Management Database (CMDB) or Configuration Management System (CMS), contains information on each component of the IT environment (e.g., hardware, software, documentation, service, and user) that needs to be managed separately as well as the relationships between components.

IT Asset Management (ITAM) establishes a lifecycle management process for all IT assets, managing a company's IT hardware, software and license assets.

It also provides a sound basis for important ITIL processes like Service Level and Configuration Management and is required for service catalog and CMDB development.

rks.consulting wlll work with you IT Team to setup the policies, guidelines, procedures and technologies to enable an accuarate, reliable and persistent asset inventory. read more->

License Management