Configuration Management
The goal of Configuration Management is to maintain a comprehensive and accurate logical representation of the IT environment. This representation, known as the Configuration Management Database (CMDB) or Configuration Management System (CMS), contains information on each component of the IT environment (e.g., hardware, software, documentation, service, user and organisation) that needs to be managed separately as well as the relationships between components.
One of the most common reasons why CMS/CMDB projects fail is that an organisation didn't understand the value an active CMS/CMDB can give.
This should be done as a first step in your planning and should be a continuous focus throughout the project.
rks.consulting will assist you in developing the business case for implementing a CMS/CMDB within your organization. The steps are
Developing Business Case
First step is to identify the best opportunities to deliver value to your business and to articulate how the organisational goals can be supported by a CMS/CMDB implementation. A value can be
- Cost reduction
- Improved security
- Compliance
- Disaster recovery support
Assess Organisational Readiness
The critical success factor for implementation of a CMS/CMDB is the "willingness" of an organisation to change the ways things are done. rks.consulting will help you to understand and manage the organisational limitations and to initiate the process to implement requred changes to your organsiation.
This includes
- Involvement of and communication to Senior Management
- Ensure that all stakeholders are involved and become a part of the CMS/CMDB solution
- Develop an organisational roadmap to ensure that organsiational structure and support is in place
- Identify and manage boundaries and limitations and mitigate their impact
Establish Policy and Process Compliance
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